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The article by Goldener (1998) focuses on the rapid but logical advancements that are occurring in the healthcare sector. This changes are referred to as gentleman`s revolution. Owing to the new developments in the sector, physician executives needs to acquire the necessary managerial skills that will allow for effective operation and execution of roles in the new changing environment. The skills n be acquired through certain organized forums and trainings. It therefore becomes vital for the healthcare managers to undertake training programs that will help equip them with the necessary skills for effective management. Employer and customer relation should be improved and be fostered within the organization (Goldsmith 2010).
Good interpersonal and communication skills by the physician executive will allow for this good relationship. Through this, the managers are at a position to understand the changing needs of the customers besides being conversant with pertinent issues that affect the clients. Secondly, through managerial skills the managers will understand the need to embrace technological advancements in their systems. Adoption of current machines in the organization will greatly influenced the efficiency in various operations. In addition, the quality of the output in various departments will be greatly improved through these adoptions. However, the article opines that for effective revolution in the healthcare sector, the managers need to be well conversant with the current conditions within the organizations. The knowledge of the current situations will assist in projecting future success through need analysis. In addition, the article highlights the need for integration of various services in the healthcare system in order to enhance competiveness of the services. Integration will allow for diversification which will increase the size of the market served hence success. Motivation is also pronounced in the article as vital in the achieving success in the healthcare amenities. Owing to an array of conditions within the workplace, employees can get demoralized leading to inefficiency in their service delivery.
Certain comparisons are manifested in the managerial skills elucidated in the article and those that stated in the documentation of Principles of Health Care management. In the documentation, motivation within the healthcare organization is considered as vital in the managerial skills and must be provided in the organization for effective delivery of services. However, the article does not give weight to motivation within the organization, nevertheless, the article gives more weight to managerial interpersonal skills as key in the success and efficacy of the organization. Nevertheless, there are certain topics that are commonly shared between the two documentations. Initially, customer focus is valued and the two documentations views are vital for positive revolution in the healthcare organizations (Goldsmith 2010).
Customer focus will allow for provision of services that meets the needs and the preference of the potential customers. Similarly this will also allow for customer satisfaction to promote in the services delivery and to conform the costs charged to the level of customer`s satisfaction. Secondly, both the article and the publication argues that for effective leadership and effectiveness in the general operations of the healthcare organizations, technological advancements must be promoted. Current machines will increase the efficiency service delivery besides increasing the quality of the output (Goldsmith 2010). Therefore, for perfect revolution in the organization, the management should adopt technologically advanced machines. Finally, training programs for the managers is advocated for in the healthcare organizations. Through this, the managers will acquire necessary skills for success in the organization.
According to the article, the organization is situated in the United States where rapid heath care revolution is manifested. However, as the author states, this changes will be widely adopted after certain periods of time and will therefore globally apply to various organizations. In light with the article, my organization has adopted certain strategies that will ensure revolution in various services rendered. Initially, customer satisfaction has been given precedence in the services of the organization. This has created an obligations to service providers to constantly monitor the satisfaction level of the patients. Owing to these new demands, the organization has been aligned to reflect the level of satisfaction of the customer. Enabling this is relevant training programs that allow the managers to have good interpersonal skills to interact freely with their employees as well as their esteem potential customers. Secondly, various services has been integrated into the provisions of the organization.
Beside health care services, certain services that aim at improving the welfare of the employees and of the customers have been initiated, this will in long run increase the competiveness of the organization hence boosting the profit levels. Diversification of the services has also led to skill adoption by employees for various service delivery. However, there are certain mechanisms that the management of the organization has not incorporated in the operations that can greatly increase the efficiency and the performance of the organization (Goldsmith 2010) Motivation is key factor that every personnel department must embrace to achieve success. Through motivation, members of the organization will feel appreciated hence will increase their output in their operations. The management of the organization should therefore consider initiating strategies that will result into motivation among the employees of the organization. Among the strategies that can be initiated include reward systems. Under this, outstanding employees should be enticed with an aim of maintaining their performance. On the other hand, under performers can be subjected to demotions that will see them step up their performance.
Goldener, John, After the revolution: the physical executive of the future. Physician Executive
leadership. July-August 1998. Web.
Goldsmith, Seth, Principles of Healthcare management: Foundations for a Changing Health
Care System, London: Jones & Bartlett Publishers, 2010. Web.
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