The first video lecture, the physician seemed very good at conversing with the patient regardless of his heavy accent. She was very engaged with him and inquired relatable queries. She also appeared to understand him, which was impressive for the physician. At some point in the video, the patient talked about the use of herbs, which might have presented a cultural barrier for the physician however she smoothly moved forward from this and even requested him to give his own interpretation of his state. Lastly, she inquired about Chinese medication and was careful about considering what is rife in his cultural customs in relation to the condition. I think that the most successful aspect of this talk was the physician`s efforts to reiterate back to the patient what she understood from his remarks. This told the patient that she was listening as well as understood his viewpoint. After the doctor got all information related to the patient`s viewpoint, she then employed Western medication to an overview of his state by relating it to the medical practices of the Chinese (University of Michigan Course, par).
The next video lecture provided an exemplar of a poor cross-culture communiqué. From the start of the video, it was obvious that the physician wasn`t fully engaged with the patient as she folded her arms and appeared impatient. She frequently nodded her head almost in an attempt to hasten the patient in her clarification. The physician did not appear to comprehend what the patient was aphorism either as the patient clarified her need to regain her body balance. The physician appeared apathetic and incredulous of Chinese medical approach to the issue. The physician obviously disagreed with the holistic approach to the patient`s bleeding gums. As a result of the physician`s reluctance to be engaged, she allowed the patient to take the discussion off topic. The physician was very patronizing and talked about Western medication as being approved by scientific research after hearing the patient`s interpretation of the state. She was reluctant to integrate Chinese medication into her approach to the treatment of the patient (University of Michigan Course, par).
The cultural values, traditions and beliefs clearly had an impact on the health education efforts of both videos. The physician in the first video had greater esteem toward the patient`s culture as she knew he strongly believed in his culture`s approach to medication. In order to effectively approach his treatment, she gathered data concerning his cultural understanding of the state and then applied it to Western medication in order to enlighten the patient on her dissimilar approach to his treatment. The health provider in the second video, however, did not appear to have esteem for her patient`s culture as she was obviously apathetic in the holistic techniques and even refused to consider them in her treatment. She might have approached this situation more effectively by heartening the patient to continue with her body balance efforts, for example the drinking of the herbal tea whereas the physician applied Western medication treatments as well. This would have shown greater esteem for the cultural beliefs of the patient.
Health professional who desire to improve their cross-cultural communiqué skills with patients or clients should apply both basic communication skills and cultural sensitivity concepts (Arts, 2003). A physician who effectively communicates with his clients or patients is fully engaged as well as willing to deem the patient`s perception of their state. Additionally, a physician ought to be flexible and ready to integrate aspects of patient`s cultural belief system into the treatment approach. There is no harm in doing so if the alternative approach doesn`t interfere with the physician`s approach. For instance, if the second physician had been more heartening of her patient`s attempts to create balance in her body, the patient might have felt authenticated in her beliefs. This would not have interfered with the physician`s normal approach to the treatment of the patient.
Arts, W. A. (2003). The cultural diversity of European unity findings, explanations and reflections from the European values study. Boston, MA: Brill.
University of Michigan Course. Lecture 2: Bad cross-cultural patient communication. Retrieved From, http://freevideolectures.com/Course/120/Patient-communication/2#
University of Michigan Course. Lecture 2: Bad cross-cultural patient communication. Retrieved From, http://freevideolectures.com/Course/120/Patient-communication/2