Multiple Choice Questions
IS-240.a: Leadership & Influence
1. D
2. D
3. B
4. D
5. B
6. D
7. D
8. C
9. A
10. A
11. A
12. B
13. B
14. C
15. C
16. B
17. C
18. A
19. B
20. B
21. B
22. C
23. A
24. A
25. B  
(Barrett, 2011). IS-242.a: Effective Communication
1. Active listening involves: PRIVATE “VALUE=”d” NAME=”answer1″>” MACROBUTTON HTMLDirect  C
A. Paraphrasing what the speaker said.
PRIVATE “
MACROBUTTON HTMLDirect  B. Completing the speaker`s sentence.
PRIVATE “
MACROBUTTON HTMLDirect  C. Making assumptions about what the speaker
is saying.
PRIVATE “
MACROBUTTON HTMLDirect  D. Attending to the facts, not feelings.
2. Which of the following is an external roadblock to effective
listening? PRIVATE “NAME=”answer2″>” MACROBUTTON HTMLDirect  B
Stereotyping
PRIVATE “
MACROBUTTON HTMLDirect  B. Noise
PRIVATE “
MACROBUTTON HTMLDirect  C. Resistance to change
PRIVATE “
MACROBUTTON HTMLDirect  D. Defensiveness
3. Cultural differences: PRIVATE “NAME=”answer3″>” MACROBUTTON HTMLDirect  D
A. Reflect the media `spin` on diversity.
PRIVATE “
MACROBUTTON HTMLDirect  B. Are forgotten in an emergency.
PRIVATE “
MACROBUTTON HTMLDirect  C. Are rarely the cause of misunderstandings.
PRIVATE “
MACROBUTTON HTMLDirect  D. Reflect internal beliefs and thought
patterns.
4. Emergency management is a serious topic. Therefore, humor is not
appropriate in public addresses. PRIVATE “VALUE=”a” NAME=”answer4″>” MACROBUTTON HTMLDirect B 
A. True
PRIVATE “
MACROBUTTON HTMLDirect  B. False
5. The technology chosen rarely affects the communication. PRIVATE
” MACROBUTTON
HTMLDirect  B
A. True
PRIVATE “
MACROBUTTON HTMLDirect  B. False
6. Differences in previous experience increase the difficulty of
communicating successfully. PRIVATE “NAME=”answer6″>” MACROBUTTON HTMLDirect  A
A. True
PRIVATE “
MACROBUTTON HTMLDirect  B. False
7. High-tech messages are always preferable to low-tech. PRIVATE
” MACROBUTTON
HTMLDirect  B
A. True
PRIVATE “
MACROBUTTON HTMLDirect  B. False
8. Frowning, leaning back or away, tightening the jaw, and staring
elsewhere are all signs of which nonverbal cluster? PRIVATE “TYPE=”radio” VALUE=”d” NAME=”answer8″>” MACROBUTTON HTMLDirect
 D
A. Disagreement
PRIVATE “
MACROBUTTON HTMLDirect  B. Evaluation
PRIVATE “
MACROBUTTON HTMLDirect  C. Frustration
PRIVATE “
MACROBUTTON HTMLDirect  D. Boredom
9. Our traditions shape how we interact with others. PRIVATE “TYPE=”radio” VALUE=”a” NAME=”answer9″>” MACROBUTTON HTMLDirect
 A
A. True
PRIVATE “
MACROBUTTON HTMLDirect  B. False
10. Nonverbal cues that are in sync with the verbal message will:
PRIVATE “
MACROBUTTON HTMLDirect  A
A. Help the audience like you better.
PRIVATE “
MACROBUTTON HTMLDirect  B. Reinforce the verbal message.
PRIVATE “
MACROBUTTON HTMLDirect  C. Cause people to believe the nonverbal
message.
PRIVATE “
MACROBUTTON HTMLDirect  D. Breed resentment and distrust.
11. One step that will help you account for cultural differences when
communicating is to: PRIVATE “NAME=”answer11″>” MACROBUTTON HTMLDirect  A
A. Start with the assumption of differences in how people think and
react.
PRIVATE “
MACROBUTTON HTMLDirect  B. Apologize when you inadvertently cause
negative behavior.
PRIVATE “
MACROBUTTON HTMLDirect  C. Ask the audience what their cultural
issues are, then address them.
PRIVATE “
MACROBUTTON HTMLDirect  D. Assume that gestures are similar and use
them freely.
12. If the media asks you a question that you are not sure about, you
will look bad if you acknowledge that you do not know the answer.
PRIVATE “
MACROBUTTON HTMLDirect  A
A. True
PRIVATE “
MACROBUTTON HTMLDirect  B. False
13. Which of the following media would you not use to inform the public
of an approaching tornado? PRIVATE “NAME=”answer13″>” MACROBUTTON HTMLDirect  C
A. A television crawl message
PRIVATE “
MACROBUTTON HTMLDirect  B. A siren
PRIVATE “
MACROBUTTON HTMLDirect  C. A newspaper article
PRIVATE “
MACROBUTTON HTMLDirect  D. A radio announcement
14. One reason to select the best technology to support your message is
to: PRIVATE “
MACROBUTTON HTMLDirect  B
A. Correct problems found in previous communications.
PRIVATE “
MACROBUTTON HTMLDirect  B. Make communication easier for you.
PRIVATE “
MACROBUTTON HTMLDirect  C. Form a correlation between the technology
and its effectiveness.
PRIVATE “
MACROBUTTON HTMLDirect  D. Maximize the message`s impact.
15. When communicating via e-mail, you should: PRIVATE “TYPE=”radio” VALUE=”d” NAME=”answer15″>” MACROBUTTON HTMLDirect
 B
A. Block the receiver from forwarding or printing the message.
PRIVATE “
MACROBUTTON HTMLDirect  B. Use complete sentences and proper grammar.
PRIVATE “
MACROBUTTON HTMLDirect  C. Use all abbreviations and acronyms used on
your job.
PRIVATE “
MACROBUTTON HTMLDirect  D. Truncate the message to save space.
16. A technology tool that may be useful when the community`s siren
warning system is not working is: PRIVATE “VALUE=”d” NAME=”answer16″>” MACROBUTTON HTMLDirect  D
A. Mobile PA system
PRIVATE “
MACROBUTTON HTMLDirect  B. Telephone
PRIVATE “
MACROBUTTON HTMLDirect  C. Radio
PRIVATE “
MACROBUTTON HTMLDirect  D. TDD
17. When communicating via two-way radio: PRIVATE “TYPE=”radio” VALUE=”d” NAME=”answer17″>” MACROBUTTON HTMLDirect
C
 A. It is suggested that you tape record for future documentation.
PRIVATE “
MACROBUTTON HTMLDirect  B. It is ok to use codes because others know
them.
PRIVATE “
MACROBUTTON HTMLDirect  C. It is possible for other people to
overhear the message.
PRIVATE “
MACROBUTTON HTMLDirect  D. It is important to provide as much
information as possible.
18. One difference between emergency and day-to-day communications is
that: PRIVATE “
MACROBUTTON HTMLDirect  A
A. Emergency communications must be consistent.
PRIVATE “
MACROBUTTON HTMLDirect  B. Day-to-day communications are more
critical.
PRIVATE “
MACROBUTTON HTMLDirect  C. Emergency communications require no
response.
PRIVATE “
MACROBUTTON HTMLDirect  D. Day-to-day communications are more timely.
19. When planning communications, you must consider age and disabling
condition together with cultural differences. PRIVATE “TYPE=”radio” VALUE=”a” NAME=”answer19″>” MACROBUTTON HTMLDirect
 A
A. True
PRIVATE “
MACROBUTTON HTMLDirect  B. False
20. When deciding which type of oral communication to use, you should
consider: PRIVATE “NAME=”answer20″>” MACROBUTTON HTMLDirect  D
A. What is the fastest way to send the message.
PRIVATE “
MACROBUTTON HTMLDirect  B. Who and how many people are in the
audience.
PRIVATE “
MACROBUTTON HTMLDirect  C. How to deliver the message only once.
PRIVATE “
MACROBUTTON HTMLDirect  D. What is easiest for you and your staff.
21. Print communication during an emergency: PRIVATE “TYPE=”radio” VALUE=”d” NAME=”answer21″>” MACROBUTTON HTMLDirect
 A
A. Warns a community quickly of impending dangers.
PRIVATE “
MACROBUTTON HTMLDirect  B. Helps to ensure proper documentation.
PRIVATE “
MACROBUTTON HTMLDirect  C. Is fluid and dynamic.
PRIVATE “
MACROBUTTON HTMLDirect  D. Takes too much time to prepare.
22. Preferences for personal distances are: PRIVATE “TYPE=”radio” VALUE=”d” NAME=”answer22″>” MACROBUTTON HTMLDirect
 D
A. Not important to the type of message.
PRIVATE “
MACROBUTTON HTMLDirect  B. The same as for social distance.
PRIVATE “
MACROBUTTON HTMLDirect  C. The same as for public distance.
PRIVATE “
MACROBUTTON HTMLDirect  D. Affected by culture.
23. How can you tell `in the moment` that your message isn`t being
received? PRIVATE “NAME=”answer23″>” MACROBUTTON HTMLDirect  C
A. See how the audience responds in an emergency.
PRIVATE “
MACROBUTTON HTMLDirect  B. Rely on the individual asking a question.
PRIVATE “
MACROBUTTON HTMLDirect  C. Ask the audience if they understand.
PRIVATE “
MACROBUTTON HTMLDirect  D. Look for changes in body language.
24. One of the best ways to reduce speech anxiety is to: PRIVATE
” MACROBUTTON
HTMLDirect  D
A. Mentally block out the anxiety.
PRIVATE “
MACROBUTTON HTMLDirect  B. Only speak to small groups.
PRIVATE “
MACROBUTTON HTMLDirect  C. Speak only on tape.
PRIVATE “
MACROBUTTON HTMLDirect  D. Prepare until you are confident.
25. One way to deal more effectively with the media is to: PRIVATE
” MACROBUTTON
HTMLDirect B 
A. Provide background information to help the reporter understand the
issues.
PRIVATE “
MACROBUTTON HTMLDirect  B. Stress your point of view as a way of
getting the reporter to understand.
PRIVATE “
MACROBUTTON HTMLDirect  C. Refer all media contacts to your
supervisor.
PRIVATE “
MACROBUTTON HTMLDirect  D. Prepare a handout that covers the points
you`re willing to discuss.
(Barrett, 2011)
References
Barrett, D. (2011). Leadership communication. New York: McGraw-Hill
Irwin
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